Naja Faysal | Digital Advertising & eMarketing Specialist

I am extremely fascinated and wanted to express it… If you believe in the importance of service then check out those people at steakhouse how do they understood it all.
I had a taste for eating steak the other day, so after work I picked up my girl friend from her friends house. When I mentioned steak, she jumped on the idea.When we reached Steak House our excitement vanished when the restaurant was closed for praying. This is part of Saudi Arabia rules that oblige all businesses to close for 45 minutes 5 times a day during the prayer times. So anyways, this was unpleasant to the hungry us, so we decided to abandon the idea and head back to home and eat whatever we find in the fridge. However, while we were approaching the car to leave, I saw someone in the backyard of the building who looks as a chef or kitchen worker. I simply asked him if he knows when the prayer time is supposed to end, so he gracefully approached me and told me with great sense of care that the praying is ending in 30 minutes from now but he is going to help us. He asked us to follow him and secretly let us climb the back door stairs that reach into the kitchen and then through the kitchen to the dining area.
While following the guy, I was thinking to myself how come this man care too much to get us in, knowing that most of the people use the prayer times to enjoy a break out of work and smoke a cigarette. This man was different. He did an extra effort to help us enjoy a pleasant dinner. This guy, named Joseph, wasn’t watched by anyone. There were no body at the backyard of the building when I asked him, but he seems to feel that Steak House is his home and he owns this place. With his grace, he made me feel as a VIP and gave me a great mood the entire evening. Not only he brought to the restaurant a 300 riyals bill, but also a big tip for the entire team.
I decided to write about this experience to show an example of an ideal culture of service these managers at Steak House has created. They made their people volunteer to serve their customers. Although I don’t know details about their leadership tactics, it seems to be working perfectly well. No wonders why the place is always packed and every now and then you find a new branch opening up…